For the following situations, we accept customer to return the items to us.
The products is factory defective or damaged during the transportation
Please download the form, fill in information and send it to your service mailbox.
We will answer your email after we receive it and tell you how to solve it. If we confirm the item is factory defective or damaged during the transportation, we usually have the following way to solve the problem: you return the defective item and we will send a new one to you; refund the money to you and you returned the item to us; send replacement parts to you and etc;
If the items need to be returned, we will send an RMA form through email. Customer need to print the form out, and send with the parcel to the specified address we require.
After we get the product, we will send you a new one or return your money according to the agreement we had.